Policies

Terms of Payment


All Sales Are Final

Green Front Furniture accepts Visa, MasterCard, Discover and American Express, checks, and cash at the time of purchase. Payment (including shipping, handling, taxes, and service charges, if any) is due in full at time of purchase. You are responsible for all sales tax or related taxes that apply to your purchase. Purchases NOT made in person at one of our physical store locations, Green Front Furniture Store, Inc. reserves the right to require payment in full up front with certified fund payment types only, such as bank wire payment, ACH, or certified bank check. The only exception for paying in full up front is for special/ custom orders, for which payment terms are set forth below. Production on a custom or special order will not begin until a 50% deposit is received by Green Front Furniture. The balance of the order will be due prior to pickup or shipment. We are not able to cancel orders or accept returns.​ We may, at our discretion, make an exception, in which case, a restocking charge of ⅓ the purchase price and any shipping fees will be charged.

FURNITURE STORAGE

Green Front will Store Furniture and Home Decor for up to 3 months after the purchase date. Green Front Furniture reserves the right to repair damaged furniture.

CUSTOM & SPECIAL ORDER DELIVERY

Please review your final order carefully. Once an order is placed and goes into production at the manufacturing headquarters, there can be no cancellation. Custom and special orders are made to order and can have estimated production completion times of 10 to 16 weeks or longer. The timeframe for production completion on these items ​cannot ​be guaranteed as they are at the discretion of the individual manufacturer.

Warranties | Exclusions | Limitation of Liability


FURNITURE AND HOME DÉCOR WARRANTIES

GREEN FRONT DOES NOT WARRANTY FURNITURE OR HOME DÉCOR AND HEREBY EXPRESSLY DISCLAIMS ANY SUCH WARRANTY, EXPRESSED OR IMPLIED. However, we do (except as expressly set forth herein) process, with the applicable manufacturer, manufacturers’ warranties as specified in their catalogs and on their websites. Customers may be subject to additional fees like service or shipping charges.

FURNITURE AND HOME DECOR PURCHASED “AS IS” MUST BE ACCEPTED AS IS, WITH ALL FAULTS, AND HAS NO WARRANTY. THERE IS NO WARRANTY ON FURNITURE OR HOME DECOR DIRECTLY IMPORTED BY GREEN FRONT FURNITURE.

RUG WARRANTIES

Unless otherwise marked as final sale or clearance, Oriental Rugs may be exchanged within 30 days of the purchase date for a store credit in the full amount. There is a 15% restocking charge if a refund is requested. All cowhide, sheep hide and clearance rug sales are final.

ADDITIONAL EXCLUSIONS AND LIMITATION OF LIABILITY

ALL WARRANTIES, EXPRESSED OR IMPLIED, ARE EXCLUDED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL GREEN FRONT FURNITURE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT, REGARDLESS OF (1) WHETHER SUCH DAMAGES WERE FORESEEABLE, (2) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (3) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (4) THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE; PROVIDED, THE FOREGOING SHALL NOT BE CONSTRUED TO LIMIT LIABILITY FOR INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS.

FORCE MAJEURE: ANY DELAY OR FAILURE TO GREEN FRONT FURNITURE TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT WILL BE EXCUSED TO THE EXTENT THE DELAY OR FAILURE WAS CAUSED DIRECTLY BY AN EVENT BEYOND OUR CONTROL, WITHOUT OUR FAULT OR NEGLIGENCE AND THAT BY ITS NATURE COULD NOT HAVE BEEN FORESEEN BY US OR, IF IT COULD HAVE BEEN FORESEEN, WAS UNAVOIDABLE (INCLUDING, WITHOUT LIMITATION, NATURAL DISASTERS, EMBARGOES, RIOTS, WARS, ACTS OF TERRORISM, STRIKES, LABOR STOPPAGE OR SLOWDOWNS OR OTHER INDUSTRIAL DISTURBANCES, AND SHORTAGE OF ADEQUATE POWER OR TRANSPORTATION FACILITIES.) GOVERNING LAW: THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE COMMONWEALTH OF VIRGINIA. EXCLUSIVE JURISDICTION IS GRANTED TO THE COURTS OF PRINCE EDWARD COUNTY, VIRGINIA. MERGER CLAUSE: THIS AGREEMENT AND THE TICKET CONTAIN ALL THE TERMS AND CONDITIONS AGREED UPON BY YOU AND US WITH RESPECT TO THE FURNITURE PURCHASED HEREUNDER.

Delivery


Terms And Conditions

DELIVERY COSTS

Delivery costs are determined by the delivery address and zip code. Payment of delivery fees in full is required at the time of purchase for deliveries made by the Green Front Furniture White Glove Delivery Fleet. For deliveries made outside of Green Front Furniture’s delivery region through the use of an independent, third-party shipper, fees and schedules are set by the shipping provider. In most cases, third-party shipping charges are collected Cash On Delivery.

WHITE GLOVE DELIVERY BY GREEN FRONT TO VIRGINIA AND NORTH CAROLINA

Green Front Furniture provides white glove delivery service to the majority of our Virginia and North Carolina customers. If your selected item is directly off the showroom floor or available as a stock item in our distribution center, we will deliver ​and assemble​ at the address provided after scheduling a time to do so approximately 2 to 5 weeks after purchase date. Custom/ Special Orders and any items not in stock at time of purchase will be scheduled to ship approximately 2 to 5 weeks after they arrive in our distribution center.  IMPORTANT: Delivery times will vary based on driver’s schedule and route. Delivery times and dates are estimates until the driver directly contacts a customer with a date and time of delivery. We are unable to guarantee a delivery date. You will be contacted by a delivery driver to schedule a date and time for delivery and must confirm this information with the driver prior to your furniture being processed and loaded for the delivery.

SPLIT SHIP

Green Front Furniture offers a split ship delivery option to receive multiple deliveries for additional fees. Please speak to an associate for availability and limitations on split ships.

GREEN FRONT FURNITURE PRIORITY SHIPPING

Green Front Furniture offers a premium delivery service that expedites delivery for an additional fee. Some exclusions may apply. Please speak to an associate concerning your needs for priority shipping.

INDEPENDENT, THIRD-PARTY DELIVERY OUTSIDE SERVICE AREA (CONTINENTAL UNITED STATES)

Green Front Furniture has a recommended network of preferred third-party, independent shippers to deliver furniture to customers outside of our service area but within the continental United States. A customer is also welcome to contract an independent shipper to pick up their merchandise on their behalf. Green Front Furniture requires payment in full by certified check, cash, or wire transfer prior to shipping your purchase using a third-party, independent shipper.

CUSTOM & SPECIAL ORDER DELIVERY

Custom and special orders are made to order and can have estimated production times from a manufacturer of 10 to 16 weeks to make or longer. The timeframe for production completion on these items ​cannot ​be guaranteed as they are at the discretion of the individual manufacturer. Delivery dates for custom orders can only be determined after the last item has arrived in the Green Front Distribution Center. If delivery time is a primary concern, please discuss this concern prior to purchase with a Green Front representative. Green Front sales associates are happy to assist you in your choice of home furnishings, but the final decision on style, fabric, and finish are yours. Please review your final order carefully. Once an order is placed and goes into production at the manufacturing headquarters, there can be no cancellation.

RUG DELIVERY

We are able to ship our rugs with our White Glove Service and also with third-party shippers. All of the above shipping details apply. We are also able to ship rugs via common carriers such as FedEx and FedEx Freight or by UPS or UPS Freight (either of which shall constitute a third-party shipper hereunder) for a fee calculated using weight, package dimensions, and delivery zip code.

Preparing for Delivery

DRIVEWAY

It is your responsibility, prior to delivery, to clear an obstacle-free pathway from the door of your home to your driveway and to ensure your driveway will provide a comfortable margin of maneuverability for our large trucks. We will not be responsible for driveway conditions or damage caused by your failure to comply with these requirements.

HOME

It is your responsibility, prior to delivery, to remove existing furniture from the area where you would like your furniture placed. Our drivers will not move or disassemble existing furniture and we will not be responsible for any damage to your home or other furniture. You will need to remove any small area or scatter rugs prior to delivery, as they are a slip hazard.

DAY OF DELIVERY

You are responsible for reviewing and accepting delivery. If you are unable to personally accept delivery, please have a responsible individual available to inspect the condition of your furniture. Furniture damages must be reported at the time of delivery in order for Green Front to accept responsibility for repair. Green Front will ​not accept responsibility for damages found after delivery drivers have left your home. Green Front Furniture will not be held liable for damage to doorways, walls, other furniture, floors, landscaping or otherwise to your home or property due to an insufficient margin of maneuverability in doorways, hallways, staircases, walkways, or otherwise in or around your home. Merchandise can not be returned due to its size or your space’s limitation. If the merchandise is exceptionally oversized or requires more than two of our delivery personnel for installation, you may be required to provide professional assistance at the time of delivery.

INSPECTION AND ACCEPTANCE UPON DELIVERY

If your furniture is damaged in any way upon delivery by either Green Front Furniture White Glove Delivery or by a third-party shipper, the customer must note the damage on the shipper’s freight bill and refuse delivery. Should you accept any items that are damaged, we cannot and will not be obligated to accept a return or assist you in processing warranty claims that would result in repair, replacement, or discount on such items.

Title/Risk of Loss

Title to merchandise passes to Purchaser upon our delivery of the merchandise to a third-party shipper (unless otherwise specified). Green Front Furniture is not responsible for damages after the merchandise has been accepted in good order by the third-party shipping company and is not responsible for damage sustained in transit. Where Green Front Furniture provides the delivery service, if for any reason you fail to accept delivery of any of the merchandise you have purchased on the date agreed between you and us for delivery, or if we are unable to deliver the merchandise at the address provided on such date because you have not provided appropriate instructions, documents, licenses or authorizations, (1) risk of loss will pass to you, (2) the merchandise will be deemed to have been delivered, and (3) we, at our option, may store the merchandise until you pick it up, whereupon you will be liable for all related costs and expenses (including, without limitation, storage and insurance).

Looking for our current inventory? While we do not currently have our inventory online, you can explore our website to see the manufactures, styles and types of furniture and rugs we carry. Be sure to plan a visit. Each of our three locations offer a massive selection of constantly changing inventory.